Terms of Use

These Terms of Use govern your access to and use of this website, operated by Synex Technology Pty Ltd. By using this site you agree to these terms.

Website content: information on this site (including service descriptions, blog articles and pricing indications) is provided for general information only and does not constitute a binding offer. Specific services are governed by a separate signed agreement or quote between Synex and the client.

Intellectual property: the Synex name, logo and site content are owned by Synex Technology Pty Ltd or its licensors and may not be reproduced without permission.

No warranty: while we take care to keep this site accurate and available, it is provided "as is" without warranties of any kind, to the extent permitted by law.

Limitation of liability: to the extent permitted by law, Synex is not liable for any indirect or consequential loss arising from use of this website. Nothing in these terms limits any right you have under the Australian Consumer Law that cannot lawfully be excluded.

Links to other sites: this site may link to third-party sites (including partner products like Time Taag) for convenience; we are not responsible for their content or practices.

Telephony, VoIP, NBN and Fibre services: telephony, VoIP and internet connectivity services we provide, including NBN and Fibre plans, are resold on behalf of upstream carriers and network providers. Synex does not control, and is not liable for, outages, latency or service failures originating with those upstream carriers. Where a disruption occurs, we will make reasonable efforts to notify affected clients in a timely manner and assist with restoring service, but the underlying connectivity or telephony service remains subject to the relevant carrier's own service levels and remedies.

Website delivery and content: content written by Synex during the design and development of a website, including placeholder text, sample images and draft copy, is provided as demonstration content only, to illustrate layout and structure. It is the client's responsibility to review all content before publishing and to ensure any text, images or other material used on the finished site is properly licensed or copyright cleared. Synex is not responsible for copyright, trademark or other intellectual property issues arising from content supplied by, or approved for publication by, the client.

Web hosting: Synex builds and maintains hosting infrastructure to current industry-standard security practices. No hosting environment can guarantee that an individual website will never be compromised, particularly where a compromise originates from the website's own code, plugins, credentials or the client's own systems. Where a hosted site is compromised, Synex is not liable for resulting loss or damage, though we take reasonable steps to isolate the affected site so that other websites hosted on the same server are not impacted.

Managed website services: for websites Synex maintains under a managed service, including updates, monitoring and security hardening, we apply standard industry security practices on an ongoing basis. This reduces risk but does not guarantee a website will never be compromised. Synex is not liable for loss or damage arising from a compromise of a managed website, consistent with the limitation of liability above.

Service levels: specific uptime, response-time and support commitments, where applicable, are set out in your signed service agreement or quote, not on this website.

Data and backups: unless a specific backup service is included in your service agreement, clients are responsible for maintaining independent backups of their own business-critical data.

Third-party products and platforms: services that rely on third-party platforms, for example Microsoft 365, domain registrars, payment gateways or security vendors, are also governed by that provider's own terms. Synex is not liable for outages, price changes or policy changes made by those providers.

Force majeure: Synex is not liable for delay or failure to perform caused by events reasonably beyond our control, including natural disasters, power or telecommunications outages, and acts or omissions of upstream carriers or vendors.

Payment and invoicing: fees for services are invoiced in accordance with your service agreement or quote. Payment is due by the date shown on the invoice. Synex may charge interest on overdue amounts to the extent permitted by law, and may suspend or restrict services, including telephony, hosting and managed services, where payment remains significantly overdue after reasonable notice.

Suspension and termination: Synex may suspend or terminate access to a service where a client breaches these terms or a signed service agreement, engages in unlawful or abusive conduct, or where non-payment remains unresolved after reasonable notice. Termination rights and notice periods for ongoing services are otherwise set out in your service agreement.

Client responsibilities: clients are responsible for providing accurate account and contact information, keeping their own credentials and systems secure, using services lawfully, and complying with the terms of any third-party software or platform licensed as part of a service, for example Microsoft or Google licensing terms.

Remote access and support: where Synex provides remote IT support, the client consents to Synex accessing relevant systems, devices and accounts to the extent reasonably necessary to diagnose and resolve the issue at hand.

Confidentiality: each party agrees to keep the other's confidential business information private and to use it only for the purpose of providing or receiving the services, except where disclosure is required by law.

Indemnity: to the extent permitted by law, the client agrees to indemnify Synex against claims, losses or costs arising from the client's unlawful use of a service, breach of these terms, or content or instructions the client provides.

Subcontractors: Synex may use suitably qualified subcontractors, upstream carriers or vendors to help deliver a service, and remains the client's primary point of contact for that service.

Staff non-solicitation: clients agree not to directly engage or offer employment to a Synex staff member or subcontractor who has worked on their account, without Synex's consent, during the engagement and for a reasonable period afterwards.

Compliance responsibility: Synex provides technical measures to support a client's security and compliance obligations, for example under the Privacy Act or sector-specific requirements. Synex is not a legal, compliance or regulatory adviser, and clients remain responsible for meeting their own legal and regulatory obligations.

Third-party trademarks: product and company names referenced on this site, including Microsoft, Google, and other vendor and carrier names, are trademarks of their respective owners and are used for identification purposes only. Reference to a third-party product does not imply endorsement by that party.

Entire agreement: these Terms of Use, together with any signed service agreement or quote, form the entire agreement between the client and Synex for the services described, and supersede prior discussions on the same subject.

Severability: if any part of these terms is found to be invalid or unenforceable, the remaining terms continue in full force.

Notices: formal notices between the parties should be sent to the contact details provided in the relevant service agreement, or to support@synex.com.au for notices to Synex.

Authority to accept: a person accepting these terms or a service agreement on behalf of a business warrants that they are authorised to do so.

Governing law: these terms are governed by the laws of Queensland, Australia.

Changes: we may update these terms from time to time; the current version on this page always applies.

Contact: questions about these terms can be sent to support@synex.com.au.