After-Hours & Public Holiday IT Support
IT support that’s there after hours, too.
Evenings, weekends and public holidays, when something breaks outside 9-to-5, our after-hours team is on call to keep your business running.
Downtime doesn’t wait for business hours.
Always on call
Reach a real engineer outside business hours, evenings, weekends and public holidays included.
Rapid response
A real local helpdesk answers fast, under two hours on average, with most issues fixed remotely the same day.
No surprise downtime
Critical systems monitored around the clock, so issues are caught and fixed before your team logs on.
Cover for whenever you need it.
24/7 monitoring & helpdesk
Proactive monitoring with a responsive local support desk.
Remote troubleshooting
Live screen-share troubleshooting and fast remote fixes.
Cyber security & backups
Layered protection, patching and tested nightly backups.
Microsoft 365 & cloud
Licensing, migration and day-to-day management included.
After-hours escalation
Priority escalation paths for urgent out-of-hours incidents.
Public holiday cover
Full support coverage on weekends and Australian public holidays.
Cover for every out-of-hours moment.
From weeknight emergencies to long-weekend outages, we’re on call when your business needs us most.
Public holiday cover, state by state.
New South Wales
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
Victoria
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
Queensland
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
Western Australia
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
South Australia
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
Tasmania
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
Aust. Capital Territory
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
Northern Territory
We provide support across every gazetted public holiday in your state or territory. Here are the 2026 dates, whichever applies to you, we’re on call.
After-hours support, answered.
What hours does after-hours support cover?
Our after-hours desk covers evenings and early mornings outside standard business hours, weekends, and all Australian public holidays, with 24/7 cover available for business-critical systems.
How do I reach you outside business hours?
Log a ticket or call the after-hours line and you’ll reach a real engineer, not a voicemail. Urgent issues are triaged and actioned straight away.
Is after-hours support an added cost?
After-hours and public holiday cover can be built into your managed IT plan or added as needed, we tailor it to how critical uptime is for your business.
Can you take over from our current IT provider?
Yes. We handle the whole transition with zero downtime. We document your environment, take over support seamlessly and keep your team running throughout.