Privacy Policy

Synex Technology Pty Ltd ("Synex", "we", "us") respects your privacy and is committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how you can access or correct it.

What we collect: contact details you give us (name, email, phone, business name) through forms on this site, support requests, or when you engage us for services; technical data such as IP address and browser type collected automatically for security and site-performance purposes; and any information you provide while receiving IT support services.

How we use it: to respond to enquiries and support requests, to deliver and bill for services you have engaged us for, to send service-related communications, and, only with your consent, occasional marketing updates you can unsubscribe from at any time.

Sharing: we do not sell personal information. We may share it with trusted service providers who help us operate (e.g. hosting, ticketing, email delivery) under confidentiality obligations, or where required by law.

Security: we take reasonable technical and organisational steps to protect personal information from misuse, loss and unauthorised access.

Access and correction: you can request access to, or correction of, personal information we hold about you at any time by contacting support@synex.com.au.

Cookies: this site may use cookies and similar technologies to support core functionality and understand aggregate site usage.

Changes: we may update this policy from time to time; the current version always applies. This page was last reviewed in 2026.

Questions about this policy can be sent to support@synex.com.au or 1300 816 777.